a) The buyer is entitled to a cooling-off period in which he/she may cancel his/her order by notifying us in writing at any time up to 14 days after his/her products have been delivered.
b) The notification shall state his/her order number and give the reason for cancellation. Returns of any products must be notified to Anja’s Magic Box by e-mail at firstname.lastname@example.org.
c) If the buyer cancels his/her order after Anja’s Magic Box have despatched the products, then the buyer must return the products to Anja’s Magic Box. The products shall be returned in a good condition and at the buyer’s own expense. Anja’s Magic Box recommends the use of a Recorded Delivery Service.
d) The buyer can no longer cancel his/her order once the buyer has opened the product containers or used the products. However, his/her statutory rights concerning the quality of those products will be unaffected.
e) All returns notified after the lead mentioned above will not be accepted.
f) Shipping cost for any returned items is the buyer’s responsibility. Only the cost of the items will be refunded.
g) In case of a defective product, the customer will have to make a detailed written description of the defect and send the item back to Anja’s Magic Box.
h) After reception and verification, Anja’s Magic Box will proceed to the exchange or the refund of the item according to the buyer’s choice. The refund will be directly as agreed with the buyer within a delay inferior or equal to 15 working days after the reception of the item/s by Anja’s Magic Box.